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Problem Solving
Handling customer issues skillfully can turn a negative situation into a positive one.
Price:
$5.00
Description
Reduce risks and increase business when your employees are properly trained in handling customer complaints and solving problems diplomatically.
This online training module teaches a 4-step technique to solve all complaints: L-A-S-T, or listen, apologize, solve, thank.
Employees are reminded to be friendly and positive even when handling unhappy customers.
Please Note:
Our single-view selections are priced for a one-time view, and do not include any
learning management capabilities
. Log-in credentials will be provided via email upon receipt of authorized payment.
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