Problem Solving

Handling customer issues skillfully can turn a negative situation into a positive one.

Price: $5.00

Description

Reduce risks and increase business when your employees are properly trained in handling customer complaints and solving problems diplomatically.

This online training module teaches a 4-step technique to solve all complaints: L-A-S-T, or listen, apologize, solve, thank.

Employees are reminded to be friendly and positive even when handling unhappy customers.

Please Note: Our single-view selections are priced for a one-time view, and do not include any learning management capabilities. Log-in credentials will be provided via email upon receipt of authorized payment.

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